What is Rosie Cottage?

Rosie Cottage is an online store dedicated to bringing you carefully curated, quality products at fair prices. We work directly with trusted suppliers to keep our prices honest, without compromising on quality.

Do you offer free shipping?

Yes, we offer free shipping on all orders. No minimum spend and no hidden conditions.

How long does delivery take?

Orders are usually processed within 1–3 working days. Once dispatched, average delivery takes 8–12 working days. You'll receive a tracking link by email as soon as your order ships.

Do you ship internationally?

Yes, we deliver worldwide. Delivery times may vary slightly depending on your location.

What are your return conditions?

Changed your mind? No problem. You have 30 days from delivery to return your items. Please contact us at info@rosiecottage.uk and we'll guide you through the process. Please note that return shipping costs are the responsibility of the customer (from approximately £25). Full details are available in our Refund Policy.

How long does a refund take?

Once your return has been received and approved, refunds are usually processed within 7 working days to your original payment method. Depending on your bank, it may take a little longer to appear on your statement.

Do you accept exchanges?

Yes, we do. If you'd like to exchange an item, just let us know at info@rosiecottage.uk and we'll help you find the right option.

What payment methods do you accept?

We accept Visa, Mastercard and Maestro. All transactions are securely processed using SSL encryption.

Are my personal and payment details safe?

Absolutely. Protecting your privacy and payment details is our top priority. Rosie Cottage never stores your sensitive data, and our checkout is fully secure.

What if my order hasn't arrived?

First, check the tracking link in your shipping confirmation email. If more than 12 working days have passed since dispatch and your parcel still hasn't arrived, contact us at info@rosiecottage.uk and we'll look into it right away.

Can I change or cancel my order?

Yes, you can cancel your order free of charge within 24 hours of placing it, as long as it hasn't been dispatched. Just email info@rosiecottage.uk with your order number. After 24 hours, or once your order has shipped, it can no longer be cancelled, but you can still return it after delivery under our Refund Policy. If you need to change something in your order, contact us as soon as possible and we'll do our best to help.

Need more help?

We're always happy to help. Just send us a message at info@rosiecottage.uk and our team will get back to you.

MARQELLE LLC
Company Registration No.: 2025-001809979
312 W 2nd St Unit #A8589, Casper, WY 82601, United States
Email: info@rosiecottage.uk · Phone: +1 480 5691655